I know I do. All the time. Apparently I am very skilled at that. But that’s only because I am doing the right things – and I care! You see: “doing the right things will almost inevitably piss people off”. Just loved Tim Ferris’ Benefits of Pissing People Off blog post.
[...] if you are really effective at what you do, 95% of the things said about you will be negative. Keep your head on straight, don’t get emotional, take the heat, and just make sure your clients are smiling.