An excellent article about Bug Fixing on one of the O’Reilly websites. Scott Berkun’s “How to Decide What Bugs to Fix When” is definitely a must read. I particularly like his ultra simple bug triage approach:
The Rules of Ultrasimple Triage
- If a bug is a Must Fix, it must be more important than any bug in Might Fix and Won’t Fix.
- If the bug is a Might Fix, it must be more important than any bug in Won’t Fix.
- If the bug is a Won’t Fix, it must be less important than the least important Might Fix bug.
Looks and sounds simple?! It is not. There is nothing simple about triage: it is a slow, painful and time consuming exercise – and the worse: to do it well, you need to continue "triaging"!
Work on your bugs database so that it becomes a “brightly lit, well-organized supply cabinet, not a demon-haunted, cobweb-filled, rat-infested attic.”